Mattress & Adjustable Bed Return Policy
Q: What is the return policy on your mattresses?
A: We offer a 120 night sleep trial to make sure your happy. All mattresses included, except custom designs.
Q: If I don't like the mattress can i exchange it for something else?
A: Yes, If you would like to return the mattress for money back this is fine, Most people simply exchange firmness.
Q: What if I do not like the mattress and I just want a refund?
A: Call us and we will offer you an RMA # to return the mattress, once the product is returned we will credit your credit or debit card. All products must be returned before the 120th day.
Q: What fee's am I responsible for?
A: The only fee's you will be responsible for are the shipping charges associated with the order. No restocking fee's.
Q: Why do I have to try the mattress for 60 days?
A: Products may take a little getting used to because they are so new, so we want to be sure you gave it your best effort in getting comfortable with it. Most people are happy within the first night, but some people take longer to adjust.
Q: If I don't like the mattress and return it, I get my money back right?
A: Absolutely correct! You get a credit back in the same manner you paid for the item. Ex: Credit, Debit or Paypal
Q: What happens if i cancel while my bed is shipped and in transit?
A: unfortunately, The freight companies charge us as soon as they pick up the goods and they do not refund shipping. Any shipping cost associated with shipping the order round trip would be non refundable. Plus depending on the carrier their may be a 10 - 25% restocking fee.
Q: Which products cannot be returned or cancelled?
A: Adjustable bed frames & Hi low beds. We also do not take back toppers, pillows, custom designed mattresses. Special orders or custom sizes.
NOTE: Our policies exceed the competitors on the market.
NOTE: All Layaway order deposits and payments are non refundable.
Any Questions, Please Call 1-800-253-7604 - We Value Your Concerns.
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